Treads and Trails -
Ski & Snowboard Servicing Terms and Conditions

Definitions:

“Customer(s)” shall mean the lead person(s) dropping off/collecting the Equipment for Servicing

“Equipment” shall mean any items left by the Customer at Treads and Trails premises, including but not limited to bindings, boots, bags, clothing, poles, skis, snowboards straps etc.

“Parties” shall jointly refer to the Customer and Treads and Trails

“Service” and/or “Servicing” shall mean the work Treads and Trails undertakes upon the Customers Equipment.

“Treads and Trails” shall mean the company providing the Servicing of the Equipment

 

Words importing the singular shall also include the plural and vice versa.

 

1.     Confirmation and Payment:

All booking correspondence must take place between Treads and Trails and the Customer.

Payment can be made by various methods with payment details as per Treads and Trails invoice. Full payment is required prior to collection of Equipment.

2.     Cancellation:

(a) By the Customer: Cancellation will only be effective when Customers written notification, via post or e-mail, has been received by Treads and Trails and confirmation of cancellation via post or e-mail has been issued by Treads and Trails.

Cancellation charges are non-negotiable and apply as follows: 

• 10 weeks or more,                Full refund

• 9-5 weeks,                              50% of total cost

• 4-2 weeks,                              75% of total cost   

• under 2 weeks,                      100% of total cost

(b) By Treads and Trails: A full refund of any monies paid will be made. The Liability of Treads and Trails is limited to the value of any payments made (up to a maximum of the total invoice value). Treads and Trails shall not be liable for any consequential loss incurred by the Customer.  

3.     Changes & Alterations:

(a) By the Customer: Treads and Trails will endeavour to accommodate Customer requests if possible, however changes are not guaranteed, and may incur additional costs, which will be advised to the Customer for acceptance prior to acceptance of the change.

(b) By Treads and Trails: In the unlikely event that Treads and Trails shall have to make any changes to the Service provided or date, we reserve the right to cancel or amend the booking. In the event of a major change or cancellation, an alternative Service/date will be offered if it is available. If the offer is not acceptable, the Customer will receive a full refund. The Liability of Treads and Trails is limited to the value of any payments made (up to a maximum of the total invoice value). It is the Customers responsibility to collect the equipment from Treads and Trails at the agreed date & time.

(c) By the Parties: If the Parties jointly agree to cancel or amend the booking. The Parties shall be jointly responsible to agree if any refund of Customer payments is due, taking into account the cause of the cancellation or amendment and any payments already made to third parties which may be non-refundable.    

4.     Liability:

Treads and Trails shall have no liability for any loss or damage suffered by the Customer or any other person, will not provide any refund of payments made and accepts no responsibility for delays or alterations caused by war, riot, civil strife, industrial dispute, terrorism, closure or congestion of airports, ports, train stations or roads, technical problems with transportation, natural and nuclear disaster, fire, adverse weather conditions, or similar events beyond its control or any failure by Treads and Trails to perform any part of its obligations in these terms and conditions caused by circumstances beyond its reasonable control. Whilst Treads and Trails will use its best endeavors to keep equipment secure and avid damages, the Customer is fully responsible for their own Equipment and personal possessions, and to have sufficient insurance cover for any theft, damage, loss or breakage whilst the Equipment is left at Treads and Trails premises.

The Liability of Treads and Trails is limited to the value of any payments made (up to a maximum of the total invoice value). Treads and Trails shall not be liable for any consequential loss incurred by the Customer.  

5.     Safety Regulations:

Skiing and Snowboarding are outdoor adventure activities which take place in varied natural environments where there are hazards and risks to manage.

The nature of the activity means there is a possibility of a serious and/or fatal injury. Treads and Trails accepts no responsibility for any failure of the Equipment Serviced or Equipment compatibility issues which may arise. The Customer needs to accept that accidents, serious injuries and fatalities can happen.

6.     Insurance:

Treads and Trails recommend that the Customer has their own valid insurance to cover curtailment, personal accident, public liability, medical expenses and belongings whilst visiting Treads and Trails premises and leaving Equipment for Servicing. Treads and Trails accepts no liability for personal accident or injury whilst visiting Treads and Trails premises

8.     Conduct:

Customers are expected to behave in a manner that in no way causes damage, distress, danger or annoyance to others, any property and/or any third party. Should any Customer fail to behave in a decent manner, Treads and Trails reserve the right to cancel their booking immediately without refund.

All damages caused and/or expenses incurred through poor conduct will be the liability of the Customer, and must be paid in full prior to collection of Equipment. Treads and Trails accepts no responsibility for the actions of any Customer and shall not be held liable for any claims made against it, by a third party, as a result of any Customers actions.

9.     Information & Web Site Accuracy:

All information supplied is, to the best of our knowledge, correct. Treads and Trails does not however, accept responsibility for any inaccuracies that may be published in error.

11.   Complaints:

Any complaints should be made during the event directly to Treads and Trails. In the unlikely event the complaint remains unresolved then full details of the complaint must be made in writing, and sent to Treads and Trails at the address stated, within 28 days of the initial complaint date.

12.   Photographs/Videos/Social Media:

From time to time photographs and/or video footage of Customers Equipment may appear in Treads and Trails and/or relevant third parties promotional material, social media pages etc. If Customers do not wish their Equipment to be photographed or filmed please raise this when making the booking.

13.   Applicable Laws:

The laws of England and Wales apply, with the place of jurisdiction being Cardiff, Wales and form part of this agreement.

14.   Data Protection:

Any personal information you provide will be used by Treads and Trails in accordance with the UK Data Protection Act 2018 (or as updated). Treads and Trails will use the information provided to process your booking request and to provide any relevant further information. Personal data shall be utilised only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.

15.   Declaration:

By requesting Treads and Trails to Service the Customers Equipment, the Customer expressly accepts the above conditions, unless objections and omissions are agreed in writing with Treads and Trails.

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Valid from: April 06th 2025